Consumer Advocacy Services
This service ensures that mental health consumers across Hawkes Bay have appropriate support and advocacy when dealing with clinical services, legal issues, housing, benefit entitlements or any other issue that they might need assistance with. Our advocates can accompany clients to these forums and speak on their behalf if necessary. This is a service for individual consumers to access for assistance.
Consumer Resource and Information Service -
The Lighthouses are day centres in Napier (24 Leyland Street) and Hastings (213e Queen Street East) where clients can go Monday to Friday to meet others, take part in group programmes, access support and information, utilize the gym and share lunch in the company of others. This is the longest running service at WIT and has been an important social connection for clients for over 20 years.
This service is run at our centre called Manaia House, 85 Wellesley Road, Napier and clients take part in recovery programmes that are provided to enhance their lives and develop skills for independent living in the community. There are sport and recreation programmes, cooking, walking, art, music, fishing, networking and waka ama groups amongst others. Clients graduate from these programmes feeling confident and independent.
We also operate ‘Return to Work’ programmes for mental health consumers in lawns and cleaning teams. We have strong links with HBDHB staff and services and other government and NGO agencies in Hawkes Bay with whom we work to support our clients.
Peer Support/Community Support
This is a service that provides support to clients living in the community to assist them with any aspects of daily living that they may need help with. It includes accompanying clients to appointments at WINZ, Housing NZ, lawyers, doctors, Community Mental Health services, the DHB or wherever they need to be. Our community support workers [case managers] also assist clients with budgeting, shopping, socialising, accessing community groups and organisations and also with accessing safe, affordable housing.
Consumer Leadership, Consultancy and Liaison
This is a service to the DHB, mental health provider agencies and all mental health consumers in Hawkes Bay. Our mental healh Advisor assists providers of mental health services to plan and develop services that are appropriate for clients and makes sure that the voice of the consumers of mental health services is heard and considered by those providing services to clients right across Hawkes Bay.
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